Technical Support Specialist - Telecom
Core
First-line technical support specialist for ServiceTitan's software platform, assisting small business owners in the trades via phone, chat, email, and screen-sharing.
Role type
Technical Support Specialist (SaaS)
Builds
Customer experience and issue resolution for ServiceTitan's field service software
Domain
SaaS / Field Service Management
Required skills
troubleshooting, critical thinking, complex software mastery, multi-tasking, prioritization, written and verbal communication, empathy
Preferred skills
Home/Commercial Service Industry knowledge, SIP/RTP/call flow analysis, SMS routing/SMPP/DLRs, carrier filtering, Brand Registration process
Technologies
Salesforce Support Console, internal chatbot, ServiceTitan software, SIP, RTP, SMS, SMPP
Responsibilities
Act as first point of contact for software issues, develop creative solutions and workflows, prevent and de-escalate customer issues, provide comprehensive technical solutioning
Seniority
Individual Contributor, entry to mid-level