Customer Success Engineer
Core
Drive long-term success for ServiceTitan's largest customers (franchise systems and multi-location enterprises) by building trusted partnerships and acting as a bridge between customers and internal Product, Engineering, and Support teams.
Role type
Senior Customer Success Engineer (Strategic Accounts)
Builds
Scalable technical solutions, product configurations, integrations, and success plans for enterprise SaaS customers.
Domain
Enterprise SaaS / Field Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical problem-solving, complex software learning, SaaS architecture knowledge, API/integration expertise, stakeholder management, technical discovery, coaching/training, data analysis, project management, creative problem-solving
Preferred skills
Experience partnering with engineering teams, ability to translate business needs to technical requirements
Technologies
SaaS platforms, APIs, data integrations, troubleshooting tools
Responsibilities
Develop trusted relationships with business and technical stakeholders; advise on product configuration and integrations; lead technical discovery sessions; coach and train corporate teams and franchise owners; investigate complex product issues; act as technical escalation point; analyze product usage data; present strategic business reviews and success plans.
Seniority
Senior, hands-on IC
