Manager, Customer Success Enterprise
Core
Lead and inspire a team of 8 Customer Success Managers to drive retention, expansion, and customer satisfaction for ServiceTitan's largest and most strategic enterprise accounts.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Long-term partnerships and measurable ROI for enterprise SaaS customers
Domain
SaaS / Enterprise Customer Success
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Coaching and people leadership, Enterprise account management, Business acumen, SaaS metrics and retention levers, Cross-functional collaboration, Strategic planning
Preferred skills
Process innovation, Risk management, Talent acquisition and scaling
Technologies
SaaS platforms, AI-assisted tools
Responsibilities
Coach and develop Enterprise CSMs, Drive retention and expansion strategies, Establish operational rigor and metrics, Innovate team processes, Manage account risks, Lead strategic priorities and OKRs
Seniority
Senior, hands-on IC with team leadership
