Superviseur/Shift Leader H/F
Core
Intermediate manager for Front Office teams at a car rental agency, ensuring service quality and operational efficiency.
Role type
Shift Leader / Front Office Supervisor
Builds
Customer service experience and operational efficiency for car rental clients
Domain
Automotive / Car Rental
Deliverable
product features
Required skills
Team management, performance indicator monitoring, staff administration, sales target achievement, client complaint management, cost optimization, shift scheduling, English fluency, valid driver's license
Preferred skills
Customer relationship focus, commercial sense, adaptability, curiosity
Technologies
None stated
Responsibilities
Manage and lead Front Office agents, ensure client reception meets standards, handle staff administration and training, organize operations to meet sales and cost objectives, supervise agency activities, report to Office Manager
Seniority
Mid-level, hands-on IC