Customer Success Manager (Enterprise), Max
Core
Strategic advisor for enterprise customers on the Max platform, driving automation adoption and measurable business growth outcomes.
Role type
Senior Enterprise Customer Success Manager
Builds
End-to-end automation workflows and growth strategies for high-value SaaS customers
Domain
SaaS / Automation / Construction Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, executive stakeholder engagement, strategic growth planning, data analysis, cross-functional collaboration, project management
Preferred skills
Experience with ServiceTitan or similar automation platforms, onsite field partnership experience, beta program participation
Technologies
ServiceTitan Max platform, automation tools, KPI reporting systems
Responsibilities
Manage a portfolio of 20 strategic Max customers, conduct Executive Business Reviews, develop Executive Success Plans, facilitate onsite automation workshops, identify workflow gaps, and drive retention and expansion strategies.
Seniority
Senior, hands-on IC with executive visibility
