Senior Business Analyst
Core
Strategic partner driving operational excellence and scalable process solutions across the post-sales customer journey for a SaaS platform.
Role type
Senior Business Analyst (Revenue Solutions)
Builds
Scalable processes, integrated system solutions, and data-driven operational improvements for post-sales functions.
Domain
SaaS / Revenue Operations / Customer Lifecycle
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process mapping, requirements gathering, stakeholder alignment, KPI implementation, user story development, UAT leadership, project ownership, data analysis, Salesforce expertise, cross-functional collaboration
Preferred skills
Gainsight, Salesloft, Smartsheet
Technologies
Salesforce, Smartsheet, Salesloft, Gainsight
Responsibilities
Identify business problems and propose scalable solutions; document and analyze current workflows; implement and maintain KPIs; take full ownership of initiatives from ideation to launch; develop user stories and technical specifications; lead User Acceptance Testing (UAT); partner with leaders to align business roadmap with team capacity.
Seniority
Senior, hands-on IC
