HR Customer Experience Advisor - Spanish speaking
Based in Hungary
Core
HR Customer Experience Advisor supporting end-to-end employee and line manager queries, ticket triaging, and back-office HR processes for Europe and Africa.
Role type
HR Service Delivery Specialist
Builds
Employee support workflows and HR process execution
Domain
Human Resources / Customer Experience
Deliverable
dashboards & analysis
Required skills
HR Contact Centre operations, English (fluent), Spanish (fluent), Microsoft Office (advanced), Workday, SAP HR
Preferred skills
Portuguese, cloud-based HR systems, EIC
Responsibilities
Handle end-to-end customer experience center activities, review and triage incoming tickets via Workday, manage employee queries including onboarding and offboarding, handle phone calls using standard scripts, ensure end-to-end execution of allocated HR processes.
Seniority
Individual Contributor