HR Customer Experience Advisor (German or Dutch speaking)
Based in Hungary
Core
HR Customer Experience Advisor handling employee and line manager queries, ticket triaging, and back-office HR processes (onboarding/offboarding) for Diageo.
Role type
HR Customer Experience Advisor
Builds
HR service delivery for employees and managers
Domain
Human Resources / Contact Center
Deliverable
dashboards & analysis
Required skills
HR contact center experience, English fluency, Hungarian fluency, German or Dutch fluency, Microsoft Office (Excel, Word), Workday, SAP HR
Preferred skills
Cloud-based HR systems, EIC
Responsibilities
Handle end-to-end customer experience center activities, review and triage tickets via Workday/SNOW, manage employee queries for onboarding/offboarding, handle phone calls per script, monitor service metrics (calls answered, AHT), ensure seamless HR process delivery.