Customer Service Coordinator
Core
Provides pre- and post-sale customer service and support to business and/or end-consumer customers via phone, online chat, or text, facilitating resolutions of complex issues and managing complaint resolutions.
Role type
Customer Service Coordinator
Builds
Customer issue resolutions and complaint handling
Domain
Customer Support / Contact Center
Deliverable
client delivery
Required skills
Phone communication, Online chat, Text messaging, Complex issue resolution, Complaint management, Liaison coordination, Product recommendation
Responsibilities
Facilitate resolutions of complex issues requiring research and follow-up, Discretely manage complaint resolutions with customers, Act as liaison between customers, production, and distribution departments, Respond to high volume of low complexity general inquiries, Recommend alternative products or services as part of issue resolution