Cloud Services Ops, Associate Engineer
Core
Manage and resolve IT service issues, configure applications on Linux, and support cloud infrastructure for customers.
Role type
Associate Cloud Services Operations Engineer
Builds
IT service stability and application configurations for enterprise customers
Domain
IT Operations / Cloud Infrastructure
Deliverable
client delivery
Required skills
Linux administration, ticketing system management, issue prioritization, root cause analysis, cloud tool familiarity, SQL, Oracle basics
Preferred skills
IT Help Desk experience, command line Linux skills, troubleshooting skills
Technologies
Apache, Tomcat, Zabbix, ServiceNow, Salesforce, SALT, SQLDeveloper, Apache Directory Studio, VMWare
Responsibilities
Prioritize and resolve service issues within SLAs, configure and implement applications on Linux, manage cases in ticketing systems, facilitate communication between customers and internal teams, update management on ticket status
Seniority
Entry-level to Junior, hands-on IC