Cloud Support Engineer (London UK office)
Core
Deliver technical support for Canonical's Ubuntu platform (Desktop and Server) to employees and customers, including troubleshooting Linux systems, managing support cases, and facilitating AV support for office events.
Role type
Junior Linux Support Engineer
Builds
Customer support cases and internal employee technical assistance for Ubuntu/Cloud/IoT products
Domain
Open Source / Cloud Computing / Linux Systems
Deliverable
client delivery
Required skills
Linux troubleshooting, Linux integration (authentication, network file systems), Virtualization (KVM, OpenStack), Containers (Docker, LXD/LXC, Kubernetes), Networking (bonding, firewalling, bridging, switching), Programming fundamentals, Customer support experience
Preferred skills
Experience with storage technologies (block, object, network), Understanding of Ubuntu development process
Technologies
Ubuntu, KVM, OpenStack, Docker, LXD, LXC, Kubernetes
Responsibilities
Investigate and resolve complex customer problems related to Canonical's portfolio; Own and manage support cases from qualification to resolution; Engage directly with customers via phone, ticketing system, and remote sessions; Contribute to and maintain knowledge base articles; Provide technical onboarding and infrastructure support for office events; Participate in weekend working rotation.
Seniority
Entry-level / Associate