Principal Customer Success Management Manager
Core
Lead strategic relationships with enterprise clients and partners for PTC software solutions, driving adoption, expansion, and business transformation.
Role type
Principal Customer Success Management Manager
Builds
Strategic account plans, partnership operating frameworks, and value achievement outcomes for high-value customers.
Domain
Manufacturing / Digital Transformation / CAD / PLM / IIoT
Required skills
Strategic account management, C-level executive engagement, partnership framework design, churn risk mitigation, cross-functional project leadership, domain expertise in CAD/PLM/IIoT/AR
Preferred skills
PMP certification, partner enablement experience, subject-matter expert status, influence without authority
Technologies
PTC software solutions, CAD, PLM, IIoT, AR
Responsibilities
Lead and expand strategic relationships with enterprise clients and partners; Design and optimize partnership operating frameworks; Serve as a trusted advisor to C-level executives; Champion the voice of the customer to improve products; Own value achievement management and churn risk mitigation; Enable and coach partners in success management best practices; Lead cross-functional initiatives for complex projects.
Seniority
Principal, hands-on IC with strategic leadership
