Sr. Executive IT Support Engineer
Core
Provide high-touch executive IT support, diagnosing and resolving advanced hardware, software, and system issues for C-suite executives across office, travel, and home environments.
Role type
Senior Executive IT Support Engineer
Builds
Stable IT infrastructure and seamless user experiences for executive leadership
Domain
Enterprise IT / Executive Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced hardware/software troubleshooting, mobile device support (iOS/Android), video conferencing systems management, knowledge base development, AI tool proficiency (MS Co-Pilot, Claude Desktop), security policy adherence
Preferred skills
MAC and/or Windows Certification, BA/BS in Computer Information Systems or Computer Science
Technologies
Windows, macOS, Microsoft Office, iOS, Android, MS Co-Pilot, Claude Desktop
Responsibilities
Diagnose and resolve complex technical issues for executives; manage executive support queue and break/fix tasks; document solutions and track assets; provide after-hours and on-call support; adapt quickly to new challenges and technologies
Seniority
Senior, hands-on IC
