Customer Transformation – CX & Service Design – Associate Director
Core
Senior leadership role shaping market offerings, leading complex client engagements, and developing talent within the Customer Transformation practice.
Role type
Associate Director, Customer Transformation & Service Design
Builds
Customer-centric operating models, services, and channels for public and private sector clients
Domain
Professional Services / Consulting / Customer Experience
Deliverable
client delivery
Required skills
Strategic leadership, service design, human-centred design, business transformation, executive stakeholder management, business development, cross-functional team leadership
Preferred skills
Experience in financial services or public sector, knowledge of AI and emerging technology
Technologies
AI tools, emerging technology platforms
Responsibilities
Lead multi-disciplinary transformation programmes, advise executives on customer strategy and AI application, drive business development and proposals, shape practice strategy and market profile
Seniority
Senior Manager level, hands-on leadership with strategic oversight
