IT Field Service Technician
Core
Provide advanced end-user computing support, oversee hardware deployments, and resolve complex technical issues within a large-scale manufacturing environment.
Role type
Senior IC IT Field Service Technician
Builds
Reliable IT operations and hardware infrastructure for manufacturing facilities
Domain
Manufacturing / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS system support, hardware troubleshooting, network configuration, incident resolution, preventive maintenance, end-user training
Preferred skills
AV equipment support, asset management, executive-level user support, CompTIA A+, Network+, or MCP certifications
Technologies
Windows, macOS, network infrastructure, AI tools
Responsibilities
Lead and oversee computer and hardware deployments; respond to and resolve IT incidents; identify and implement continuous improvement initiatives in IT service delivery; serve as backup support for the IT Field Service Manager
Seniority
Mid-level, hands-on IC with limited management responsibilities
