Senior AI Solution Architect
Core
Senior presales AI specialist designing end-to-end AI systems for customer experience orchestration, including LLMs, RAG, and agentic workflows.
Role type
Senior IC AI Solution Architect (Presales)
Builds
Production-ready AI solutions, prototypes, and reusable technical assets for enterprise contact center and customer experience platforms.
Domain
Enterprise Customer Experience / AI Orchestration
Deliverable
production ML models | product features
Required skills
AI architecture design, LLMs and agentic workflows, RAG and knowledge retrieval, enterprise integration (RESTful APIs), AI evaluation frameworks, executive storytelling, technical demonstration, sales acumen
Preferred skills
Genesys Cloud platform knowledge, Python programming, French or German fluency
Technologies
LLMs, RAG, RESTful APIs, MCP, A2A, Python
Responsibilities
Design end-to-end AI systems for customer experience use cases; Optimize retrieval-augmented generation (RAG) and knowledge architectures; Establish AI evaluation frameworks and quality measurement strategies; Engineer contextual AI experiences leveraging real-time data; Design for scalability, latency, and cost efficiency; Support pre-sales activities including technical discovery and demonstrations; Build integrations to third-party systems; Develop reusable technical assets and enable field teams; Provide technical feedback to Product Management and Engineering; Influence CIO/CTO-level stakeholders.
Seniority
Senior, hands-on IC with executive presence
