Senior AI Architect
Core
Design scalable, production-ready AI architectures for enterprise customer experience orchestration, integrating LLMs, RAG, and deterministic workflows to deliver personalized service and operational efficiency.
Role type
Senior presales AI Architect (strategic IC)
Builds
Scalable AI systems for self-service, agent assistance, journey management, and back-office automation within Genesys Cloud AI
Domain
Enterprise Customer Experience (CX) / Generative AI / Cloud Orchestration
Deliverable
production ML models | product features
Required skills
LLM architecture, RAG design, deterministic workflow orchestration, enterprise integration, AI evaluation frameworks, latency optimization, executive stakeholder management, technical prototyping, solution architecture for voice and digital channels
Preferred skills
Genesys Cloud platform expertise, contact center automation design, reusable technical asset development, product strategy collaboration
Technologies
LLMs, RAG, RESTful APIs, event-driven architectures, Model Context Protocol (MCP), agent-to-agent (A2A)
Responsibilities
Architect production-ready AI systems combining LLMs and orchestration layers; Design scalable RAG and enterprise knowledge architectures; Establish AI evaluation and observability frameworks; Engineer contextual AI experiences using real-time data; Optimize enterprise AI architectures for scalability and cost; Drive strategic presales engagements with technical discovery and demos; Develop and validate AI prototypes for production pilots; Scale field capability through enablement; Influence AI product and go-to-market direction
Seniority
Senior, hands-on IC with strategic influence