Director, Enterprise Sales, AI & Experience Orchestration (Overlay Team)-1
Core
Strategic overlay and AI thought leader bridging technology, customer strategy, and revenue impact to accelerate AI adoption and drive pipeline growth for enterprise AI & experience orchestration solutions.
Role type
Senior IC Director, Enterprise Sales (AI Strategy & GTM)
Builds
AI go-to-market programs, executive workshops, and new AI-driven product features for Fortune 1000 customers.
Domain
Enterprise CCaaS / CX with Agentic AI and Experience Orchestration
Deliverable
product features
Required skills
Enterprise GTM for AI-enabled SaaS/CCaaS, AI solutioning (virtual agents, agent assist, predictive routing), customer-journey mapping, AI PoC/PoV design, AI commercialization & deal governance, global team leadership.
Preferred skills
Experience with major cloud and partner ecosystems for enterprise AI deployments.
Technologies
Genesys Cloud, conversational AI, generative AI, agentic AI, speech/text analytics.
Responsibilities
Lead cross-functional AI growth initiatives, coach sales teams on AI differentiation, deliver executive-level value narratives, incubate and launch new AI products, represent Genesys at global AI forums, champion responsible AI governance.
Seniority
Director, strategic overlay & mentorship
