Director, Product Marketing - AI
Core
Define, differentiate, and execute the go-to-market strategy for Genesys' AI-powered customer experience orchestration platform, translating complex AI capabilities into compelling narratives for enterprise buyers.
Role type
Director, Product Marketing (AI)
Builds
AI-powered experience orchestration platform for enterprise customer experience
Domain
Enterprise Software / AI / Customer Experience
Deliverable
product features
Required skills
B2B technology marketing leadership, AI technology fluency (agentic architectures, reasoning models, orchestration), go-to-market strategy, competitive intelligence, cross-functional alignment, team building, executive communication
Preferred skills
Experience in AI, cloud, or developer platforms, track record of launching complex enterprise technology
Technologies
Genesys Cloud, agentic AI, reasoning models, multi-agent systems
Responsibilities
Own Genesys' AI narrative and positioning; Translate technical innovation into customer value; Build partnerships with Product and Engineering to influence priorities; Establish an always-on AI go-to-market motion; Represent Genesys externally as an AI thought leader; Build and lead a high-performing team of AI product marketers
Seniority
Director, hands-on IC with leadership responsibilities