Chef de Groupe Opérations (F/H)
Core
Managing front office teams to deliver high-quality customer service and operational excellence in car rental.
Role type
Front Office Operations Manager
Builds
Customer service experience and operational performance for car rental clients
Domain
Mobility / Car Rental
Deliverable
client delivery
Required skills
Team management, performance indicator monitoring, scheduling, training coordination, reporting, logistics support, customer relations, sales mindset, English fluency, driving license (Permit B)
Preferred skills
Leadership, curiosity, active listening, adaptability
Technologies
None stated
Responsibilities
Manage and coach commercial advisors teams, ensure client reception standards, manage team schedules and training, report to agency manager, provide logistical and administrative support to agency manager
Seniority
Mid-level manager, hands-on
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