Lead AI Solutions Architect, Customer Success
Core
Design and lead end-to-end AI-powered customer experience solutions for enterprise clients, ensuring scalability, security, and operational readiness.
Role type
Senior Solution Architect (AI & Customer Experience)
Builds
AI-driven customer experience platforms, virtual agents, and integration architectures for global enterprises
Domain
Enterprise Software / AI / Customer Experience (CCaaS)
Required skills
Solution architecture, AI solution design, cloud architecture (AWS/GCP/Azure), API integration, technical consulting, stakeholder management, architecture governance
Preferred skills
Experience with Genesys Cloud or comparable CCaaS/CPaaS, industry knowledge in telecom/finance/airlines, presales support
Technologies
Genesys Cloud, CCaaS, CPaaS, AWS, GCP, Azure, REST/GraphQL APIs, event streaming
Responsibilities
Define end-to-end AI solution architectures, design integrations between Genesys Cloud and enterprise systems, establish architectural standards, serve as technical authority for customer engagements, lead architecture workshops, advise customer stakeholders on trade-offs, mentor consultants
Seniority
Senior, hands-on IC with leadership responsibilities
