Service Engagement Director
Core
Drive success of complex enterprise customer transformations by ensuring Genesys investments translate into measurable business outcomes and improved customer experiences.
Role type
Senior Service Engagement Director (Professional Services)
Builds
End-to-end commercial and delivery relationships for key enterprise accounts
Domain
Enterprise software / Customer Experience / Professional Services
Deliverable
client delivery
Required skills
Strategic leadership, executive stakeholder management, multi-year engagement strategy, full lifecycle services management, financial acumen, contract negotiation, cross-functional orchestration, risk mitigation, SaaS business model understanding
Preferred skills
Experience with Genesys Cloud or enterprise SaaS CX platforms, familiarity with Saudi Arabian/GCC market
Technologies
Genesys Cloud, SaaS platforms
Responsibilities
Shape high-value Professional Services opportunities to increase revenue; build and sustain executive-level relationships; develop and execute multi-year engagement strategies; own full lifecycle of services engagements; partner with Sales and Customer Success for expansion; lead executive governance forums; orchestrate cross-functional delivery teams; manage financial performance including forecasting and margin optimization; oversee contractual governance and commercial negotiations; identify and mitigate delivery/commercial risks; act as escalation point for complex challenges; communicate value of Genesys Cloud to stakeholders; capture insights to strengthen delivery methodologies
Seniority
Senior, hands-on strategic leader