Product Management Director, Conversational Engagement
Core
Own end-to-end strategy and execution of Genesys' conversational engagement portfolio, defining how global enterprises connect with customers across web, mobile, messaging, and social channels.
Role type
Director, Product Management (Conversational Engagement)
Builds
Genesys Cloud platform messaging and social engagement features for enterprise customers
Domain
Enterprise SaaS, Customer Experience (CX), Communications
Deliverable
product features
Required skills
multi-year product strategy definition, portfolio roadmap ownership, cross-functional leadership, executive stakeholder influence, pricing and packaging strategy, team building and mentorship
Preferred skills
CCaaS platform experience, large-scale global enterprise deployment background, AI-driven engagement familiarity
Technologies
Genesys Cloud, messaging platforms, social channels, AI orchestration
Responsibilities
Define and execute multi-year product strategy, own portfolio roadmap across channels, design differentiated engagement experiences, identify market opportunities, partner with Engineering and Design, drive cross-functional alignment, establish and monitor key metrics, lead pricing strategy, represent portfolio in executive discussions, build and develop product teams
Seniority
Director, strategic leadership with hands-on team management