Director, Product Management, Platform
Core
Lead strategy, vision, and execution for the CXone platform, a shared foundation of services accelerating application teams' time to market through AI and automation.
Role type
Director, Product Management, Platform
Builds
The CXone platform (API facade, security, compliance, telemetry, tenant management, billing framework) serving application teams building AI-powered features.
Domain
Contact center industry, AI/automation, Platform engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Platform strategy definition, AI roadmap planning, cross-functional leadership, spec-driven product development, API contract authoring, performance metrics monitoring, responsible AI governance, team upskilling
Preferred skills
None stated
Technologies
None explicitly listed (mentions API facade, security, compliance, telemetry, billing framework)
Responsibilities
Define and drive platform strategy and AI enablement roadmap; Lead rapid prototyping and proof-of-concept initiatives with engineering; Develop and prioritize product roadmaps and cross-solution backlogs; Drive spec-driven product development by authoring platform API contracts; Collaborate with platform engineering and application product teams to define requirements and governance standards; Monitor platform service performance metrics relevant to AI workloads; Drive responsible AI standards at the platform layer; Develop the AI fluency of the platform product management team
Seniority
Director, strategic leadership & hands-on execution
