Order Management Analyst
Core
Process orders and related billings for Genesys products, ensuring accurate order handling and adherence to service level agreements.
Role type
Order Management Analyst
Builds
Order processing workflows and billing accuracy for SaaS products
Domain
SaaS / Customer Experience Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order validation, Billing processing, Salesforce, Zuora Billing, Workday, SOX compliance, Revenue recognition principles, Root cause analysis, Data accuracy management
Preferred skills
SaaS industry experience, AI enabled tools, Software licensing models, Cloud business models
Technologies
Salesforce, Zuora Billing, Workday
Responsibilities
Review and validate order documentation (quotes, POs, SOWs), Process orders and invoices, Resolve invoice inquiries and disputes, Ensure compliance with internal controls, Collaborate with cross-functional teams for data accuracy
Seniority
Mid-level, hands-on IC
