Senior Principal Forward Deployed Engineer
Core
Strategic and technical bridge between customer ambition and successful AI transformation, designing and operationalizing Genesys AI solutions for enterprise customers in the Asia-Pacific region.
Role type
Senior Principal Forward Deployed Engineer (AI/CX Strategy & Implementation)
Builds
AI-powered customer experience solutions, reference architectures, and production-ready assets for enterprise clients.
Domain
Customer Experience (CX) and Artificial Intelligence (AI) in the Enterprise Software industry.
Required skills
AI orchestration, solution architecture, systems integration, conversational AI implementation, data pipeline management, cloud infrastructure, stakeholder management, business KPI mapping, responsible AI design.
Preferred skills
Industry vertical expertise (Insurance, Healthcare, Banking, Retail), mentorship of customer/partner teams, cross-functional leadership.
Technologies
Genesys Cloud AI Studio, Genesys Copilot, REST APIs, JSON, SQL, Tableau, Power BI, AWS, Azure, GCP.
Responsibilities
Partner with strategic customers to design and prototype AI solutions; define reference architectures and integration standards; lead process-redesign workshops; implement POCs and MVPs; evaluate solution performance against KPIs; mentor customer and partner teams on AI maturity.
Seniority
Senior, hands-on IC with strategic influence and mentorship responsibilities.