Provider Engagement Representative
Core
Proactively engage healthcare providers enrolled in virtual payment card products to convert them to the ZAPP EDGE product, promote provider portal usage, and resolve payment processing issues.
Role type
Provider Engagement Representative (Client Success/Sales Support)
Builds
Zelis ZAPP EDGE solution and Zelis Provider Portal adoption
Domain
Healthcare financial services / Payment processing
Deliverable
client delivery
Required skills
tele-sales techniques, client service, AI tool proficiency (prompt engineering), Microsoft Office Suite, problem-solving, organizational skills
Preferred skills
experience with virtual payment card products, knowledge of electronic payment processes
Technologies
ChatGPT, AI-enabled tools, Microsoft Office Suite
Responsibilities
Contact clients to resolve outstanding payment issues and obtain missing claim information, Assist providers in processing credit card payments, Educate providers on Zelis Provider Portal benefits, Promote enrollment in ZAPP EDGE solution, Use AI tools to summarize interactions and draft follow-up messaging, Leverage AI insights to identify trends and improve engagement strategies
Seniority
Individual Contributor, 1-3 years experience