Account Services Specialist
Core
Provide exceptional customer service and support to clients as the first point of contact, addressing inquiries, resolving issues, and managing accounts.
Role type
Account Services Specialist
Builds
Client satisfaction and retention through responsive support and issue resolution
Domain
Healthcare financial services
Deliverable
client delivery
Required skills
customer service, problem-solving, conflict resolution, CRM software proficiency, Microsoft Office Suite, AI tool proficiency (prompting/agents)
Preferred skills
knowledge of Zelis products and services
Responsibilities
Respond to client inquiries via phone, email, and in-person; resolve client issues and complaints; manage client accounts; conduct regular client check-ins; coordinate with internal departments to investigate issues; prepare and submit reports on client interactions; identify trends in client issues to improve processes.
Seniority
Individual Contributor