Principal PS Consultant
Core
Lead the architecture, design, and delivery of complex Genesys Cloud implementations for enterprise customers, acting as a trusted advisor and primary technical authority for AI-powered customer experience solutions.
Role type
Principal Professional Services Consultant (Solution Architect)
Builds
Next-generation contact center and AI-powered customer experience solutions using Genesys Cloud
Domain
Customer Experience (CX), Contact Center, Cloud Technology, AI Orchestration
Deliverable
production ML models | product features | client delivery
Required skills
Solution architecture, Genesys Cloud, Cloud-native services, API integration, Conversational AI, Agent Assist, Technical leadership, Project management, Risk mitigation, Knowledge sharing
Preferred skills
Conversational AI, Voicebots, Chatbots, Agentic AI, REST APIs, JavaScript, Event-driven architectures, DevOps, CI/CD pipelines
Technologies
Genesys Cloud, AWS, Google CCAI, Salesforce, Microsoft Dynamics, NICE CXone, Amazon Connect, ServiceNow, Lucidchart, Microsoft Visio, PowerPoint
Responsibilities
Lead architecture and design of complex Genesys Cloud implementations, Configure and deploy Genesys Cloud solutions, Design scalable integrations with customer ecosystems, Mentor consultants and technical teams, Identify technical and project risks, Act as a strategic advisor to customers on emerging AI technologies
Seniority
Principal, hands-on IC with strategic advisory and mentorship
