Principal Delivery Consultant, Amazon Connect Center of Delivery Excellence
Core
Design, implement, and manage complex, scalable, and secure AWS solutions for enterprise cloud adoption, specifically integrating conversational AI and generative AI into contact center experiences.
Role type
Principal Delivery Consultant (Cloud Architecture & AI Integration)
Builds
Enterprise cloud computing initiatives, contact center voice/chat bots, and agent assist solutions
Domain
Cloud Computing / Contact Center Technology / Generative AI
Deliverable
production ML models | product features
Required skills
Cloud architecture, REST APIs, Natural Language Processing (NLP), Conversational AI frameworks, AWS services, Generative AI integration
Preferred skills
Advanced technology degree, AWS Professional certification, Compliance and security standards knowledge, Amazon Connect/Lex expertise
Technologies
AWS, NLX, Rasa, Dialogflow, Lex, Azure Bot Service, Amazon Connect, Amazon Lex
Responsibilities
Designing and implementing complex AWS solutions, providing technical guidance and troubleshooting, collaborating on migration strategies, acting as a trusted advisor on industry trends, sharing knowledge through mentoring and training
Seniority
Principal, hands-on IC with strategy & mentorship