Sr. Customer Success Manager, Strategic Accounts
Core
Drive customer value realization and foster strong partnerships for strategic enterprise accounts using AI-powered experience orchestration.
Role type
Sr. Customer Success Manager (Strategic Accounts)
Builds
AI-powered experience orchestration platform connecting people, systems, data, and AI
Domain
Enterprise Customer Experience (CX) / AI Orchestration
Deliverable
client delivery
Required skills
Enterprise account management, Quarterly Business Reviews (QBR), cross-functional orchestration, customer success planning, health metrics monitoring, executive presentation, CRM proficiency
Preferred skills
Strategic thinking, relationship building, business acumen, project management, technical translation
Technologies
CRM systems, customer success platforms
Responsibilities
Lead portfolio of strategic accounts as primary point of contact; Orchestrate collaboration between Professional Services, Support, Product, and Sales; Drive regular Quarterly Business Reviews; Develop and execute customer success plans; Monitor customer health metrics and drive adoption
Seniority
Senior, hands-on IC