Director Customer Success
Core
Lead the Customer Success business in France, overseeing Professional Services sales/delivery and Customer Success Management teams to drive adoption, renewals, and revenue growth for Genesys's AI-powered experience orchestration platform.
Role type
Director, Customer Success (Regional Leader)
Builds
AI-powered customer experience orchestration platform
Domain
Customer Experience / Contact Centre / AI / Telecommunications / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IT consulting leadership, Customer Success Management (CSM), Professional Services sales & delivery, SaaS business development, enterprise digital transformation strategy, team hiring & performance management, executive stakeholder engagement, financial forecasting, change management
Preferred skills
Cloud technologies, AI solutions, agile delivery methodologies
Technologies
Genesys platform, Cloud technologies, AI solutions
Responsibilities
Lead strategic planning and execution for Customer Success and Professional Services in France; manage a portfolio of large, complex enterprise engagements; negotiate and close business deals; drive pipeline generation and renewals; build and develop high-performance teams; engage with C-level customer stakeholders to align business priorities and ensure value realization.
Seniority
Director, Regional Leadership