Senior PS Consultant (Spanish Bilingual)
Core
Lead technical implementation and deployment of Genesys Cloud contact center solutions for enterprise customers in the LATAM region, acting as a Tech Lead from pre-sales scoping through go-live support and managed services.
Role type
Senior Professional Services Consultant (Implementation & Deployment)
Builds
Genesys Cloud contact center platforms, integrations, and omnichannel solutions for enterprise clients
Domain
Customer Experience (CX) / Contact Center Technology / AI Orchestration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Contact Center technology implementation, Omnichannel solutions (Voice, Email, Chat, SMS), Cloud change control, Project management (Waterfall/Agile), Technical troubleshooting, Third-party integrations (Salesforce, Zendesk, ServiceNow), IP Telephony configuration, AWS fundamentals, Networking fundamentals
Preferred skills
Genesys Cloud certification, Java/C#.NET/Python development, Cisco/Juniper networking certifications, AI feature implementation
Technologies
Genesys Cloud, AppFoundry, Salesforce, Zendesk, ServiceNow, JIRA, AWS, Cisco, Juniper, Polycom, Audiocodes, Wireshark, MS Visio
Responsibilities
Lead technical implementation activities from pre-sale to post-go-live support, Develop base configurations and call flows, Conduct integrations and unit testing, Provide remote/onsite support for escalations, Train customers and partners on platform usage, Manage project change implementations and ticket triage
Seniority
Senior, hands-on IC
