Senior Project Manager, Professional Services
Core
Strategic delivery leader owning end-to-end execution of complex, high-value customer engagements for AI-powered experience orchestration platforms.
Role type
Senior Project Manager (Professional Services)
Builds
Large-scale customer projects delivering AI-powered experience orchestration solutions
Domain
Enterprise Customer Experience (CX) / Contact Center / AI Orchestration
Deliverable
client delivery
Required skills
End-to-end project delivery, financial control (forecasting, margin management), risk management, stakeholder management, cross-functional team orchestration, cloud solutions knowledge, contact center technologies
Preferred skills
Contact Center or CX field experience, PRINCE2 or PMI certification, ITIL certification, Genesys solutions experience, global delivery environment experience
Technologies
Cloud-based solutions, Contact center technologies
Responsibilities
Lead end-to-end delivery of complex strategic projects, manage financial aspects including forecasting and margin management, drive program governance and risk mitigation, orchestrate cross-functional teams, act as trusted advisor to customer stakeholders, support revenue acceleration through milestone management
Seniority
Senior, hands-on IC