Senior AI Architect (Presales)
Core
Senior presales AI specialist designing end-to-end AI systems for customer experience orchestration and contact center use cases.
Role type
Senior IC AI Architect (Presales)
Builds
Production-ready AI solutions, prototypes, and reusable technical assets for Genesys Cloud customers.
Domain
Customer Experience (CX) / Contact Center / Enterprise AI
Deliverable
production ML models | product features
Required skills
AI architecture design, LLMs and agentic workflows, RAG and knowledge architecture, AI evaluation frameworks, enterprise integration, executive storytelling, technical demonstration, sales acumen
Preferred skills
Genesys Cloud platform expertise
Technologies
LLMs, NLU/NLP, retrieval-based systems, orchestration patterns, RESTful APIs, event-driven architectures
Responsibilities
Design end-to-end AI systems for CX use cases; Optimize RAG and knowledge architectures; Establish AI evaluation frameworks; Engineer contextual AI experiences; Design for scalability and cost efficiency; Support pre-sales activities including demos and trials; Develop reusable technical assets and enable field teams; Provide feedback to Product Management; Influence CIO/CTO stakeholders
Seniority
Senior, hands-on IC with executive presence