Principal AI Solutions Architect, Customer Success
Core
Strategic and technical leader shaping enterprise adoption of Agentic AI to transform customer experience outcomes, operational efficiency, and engagement metrics.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
Agentic AI orchestration solutions, virtual agents, copilots, and scalable AI architectures for enterprise environments.
Domain
Customer Experience (CX), Contact Centers, Enterprise AI, Cloud Platforms
Deliverable
production ML models | product features
Required skills
Agentic AI orchestration, cloud platform architecture (AWS/Azure/GCP), API design and integration patterns, conversational AI/NLP, enterprise stakeholder management, data governance and compliance frameworks
Preferred skills
Genesys Cloud platform experience, LLM integrations, agent-assist technologies, customer journey mapping, digital transformation leadership
Technologies
AWS, Azure, GCP, REST, JSON, event-driven systems, Genesys Cloud
Responsibilities
Lead end-to-end delivery of Agentic AI solutions; Translate business objectives into scalable AI architectures; Design integration patterns for multi-system orchestration; Drive alignment across customer and internal teams; Deliver rapid POCs and MVPs; Optimize AI solutions post-launch; Influence customer AI strategies and roadmaps
Seniority
Principal, strategic leadership with hands-on technical execution