Principal AI Solutions Architect, Customer Success
Core
Strategic and technical bridge designing, prototyping, and operationalizing AI solutions for enterprise customer experience transformation in the Asia-Pacific region.
Role type
Principal AI Solutions Architect (Customer Success)
Builds
AI-powered customer experience orchestration solutions, reference architectures, and production-ready assets for enterprise clients.
Domain
Enterprise Customer Experience (CX) and Artificial Intelligence
Deliverable
production ML models
Required skills
AI orchestration, Conversational AI/Agent Assist, Systems integration, Cloud infrastructure, Data pipelines, API design, Solution architecture, Business KPI mapping, Responsible AI governance
Preferred skills
Industry vertical expertise (Insurance, Healthcare, Banking), Mentorship, Executive stakeholder influence
Technologies
Genesys Cloud AI Studio, Copilot, AWS, Azure, GCP, SQL, Tableau, Power BI
Responsibilities
Design and evangelize reference architectures for AI and CX; Lead complex process-redesign workshops; Deliver rapid POCs and MVPs; Evaluate solution performance against KPIs; Champion responsible AI design principles; Mentor customer and partner teams.
Seniority
Principal, strategy & mentorship