Principal AI Solutions Architect, Customer Success
Core
Architect and deploy enterprise AI solutions for strategic customers to improve customer experience and operational performance.
Role type
Principal AI Solutions Architect (Strategic Customer Engagement)
Builds
Scalable AI-powered experience orchestration solutions, reference architectures, and production-ready AI agents.
Domain
Enterprise Customer Experience (CX), AI Orchestration, Cloud Integration
Deliverable
production ML models | product features
Required skills
Enterprise AI architecture, LLM orchestration, cloud platform design, enterprise integration patterns, contact center platforms, process redesign, data governance, stakeholder management
Preferred skills
Customer journey mapping, enterprise change management, AI adoption programs, reusable reference architectures, industry vertical expertise
Technologies
Genesys Cloud, AWS, Microsoft Azure, Google Cloud Platform, REST APIs, event-driven architecture, JSON, LLM services
Responsibilities
Own end-to-end technical engagement with strategic customers, lead discovery and solution architecture, design reference architectures and integration patterns, deliver rapid proofs of concept, guide integration with CRM/ERP ecosystems, drive continuous value engineering, champion responsible AI architecture, build customer AI maturity
Seniority
Principal, hands-on IC with executive-level engagement