IT Support Engineer L1

Chandler, Arizona, USA💼 Full-time🗓 2026-06-25 → 2026-09-26

Core

Provide Level 1 technical support for Windows environments, troubleshoot software and network issues, and manage user accounts.

Role type

L1 IT Support Engineer (Help Desk)

Builds

End-user computing stability and access to corporate systems

Domain

Enterprise IT / Desktop Support

Deliverable

client delivery

Required skills

Windows 10/11 troubleshooting, ticketing platforms (ServiceNow, Jira), Microsoft 365, basic networking (DNS, DHCP, TCP/IP), remote support tools

Preferred skills

macOS support, CompTIA A+/Network+/ITIL certifications, bilingual English/French, corporate IT environment experience

Technologies

ServiceNow, Jira, Zendesk, Freshdesk, Microsoft 365, TeamViewer, AnyDesk, Remote Desktop

Responsibilities

Troubleshoot software problems across Windows environments, assist with network connectivity issues, perform basic Active Directory tasks, log and manage support requests in ticketing systems, escalate unresolved issues to Level 2/3

Seniority

Junior, entry-level IC

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About Brenntag

Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a workplace where difference is valued because it forms a resilient and more innovative organization. We do not discriminate on the basis of age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds.