L1 Support Professional
Core
First-line support professional serving pharmacists and pharmacy assistants with software and system issues.
Role type
L1 Support Professional (IT/Healthcare)
Builds
CGM pharmacy application and related systems for Dutch healthcare providers
Domain
eHealth / Pharmacy Information Systems
Deliverable
client delivery
Required skills
ticketing/ITSM systems, structured analysis, multilingual communication (Dutch/English), AI tool literacy
Preferred skills
pharmacy assistant experience, remote support tools, ITIL processes, AI tools in work environment
Technologies
SAP CRM, TOPdesk, ServiceNow, Jira, RDP, TeamViewer, AnyDesk
Responsibilities
Act as first point of contact for pharmacy staff; register, classify, and prioritize tickets; analyze and resolve first-line incidents; guide customers step-by-step; escalate to L2/L3 when needed; contribute to knowledge base and FAQs.
Seniority
Junior to Mid-level, hands-on IC
