Client Success Manager I
Core
Develop and maintain strategic partnerships with employer and union plan sponsors to drive clinical outcomes and cost savings through proactive planning, issue resolution, and service optimization.
Role type
Client Success Manager (Healthcare Operations)
Builds
Value-based primary care services, health center implementations, and member engagement programs
Domain
Healthcare / Population Health Management
Deliverable
client delivery
Required skills
population health data analysis, contract management, revenue growth strategy, coverage model design, stakeholder influence, performance guarantee management, Salesforce documentation, RFP support, invoicing coordination, client reporting
Preferred skills
Tableau proficiency, presentation delivery, process improvement, project management, Microsoft Office
Technologies
Salesforce, Tableau, Microsoft Office
Responsibilities
Develop deep understanding of population health data; participate in new health center implementations; manage contractual requirements and renewals; identify revenue growth opportunities; define and leverage coverage models; coordinate marketing engagement plans; drive employee/member engagement and clinical metrics; analyze and report on clinic operations and risk metrics; execute contractual requirements and assist in RFPs; support eligibility file processing and incentive reporting; maintain broker relationships; deliver client reporting.
Seniority
Mid-level, hands-on IC
