Lead Software Systems Engineer
Core
Lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities within a complex enterprise environment.
Role type
Lead Software Systems Engineer (ServiceNow ITOM)
Builds
ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB governance
Domain
Enterprise IT Operations Management / ServiceNow Platform
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow ITOM architecture, Discovery configuration, CMDB governance, GCP cloud resource management, ServiceNow development (client scripts, business rules, Flow Designer), API integration, root cause analysis
Preferred skills
Strategic roadmap development, bridging technical and business stakeholders, vendor partner collaboration
Technologies
ServiceNow, GCP, Flow Designer, Integration Hub
Responsibilities
Configure and tune ServiceNow Discovery and MID Servers; Maintain CMDB integrity through reconciliation and data normalization; Design and implement automation using workflows and APIs; Perform systems performance analysis and root cause analysis; Lead upgrade and patch remediation; Develop new features and defect fixes; Provide technical design for business requirements; Document product work and release notes.
Seniority
Senior, hands-on IC with leadership responsibilities
