Supervisor - Radixx Product Support
Core
Lead a functional team providing 24/7 technical support for airline customers to maintain system uptime and resolve critical incidents.
Role type
Senior IC support supervisor (airline IT)
Builds
Technical support operations for airline partners
Domain
Travel technology / Airline IT
Deliverable
client delivery
Required skills
Team leadership, incident management, performance coaching, resource planning, cross-functional partnership, generative AI tool usage
Preferred skills
Experience with enterprise software as a service (SaaS), background in airline IT
Technologies
Generative AI tools
Responsibilities
Supervise a functional team providing 24/7 technical support across multichannel setups; Manage customer escalations and critical incidents to maintain system uptime; Coach employees through performance reviews, training initiatives and regular feedback; Partner with engineering and product management to resolve recurring product issues; Manage staffing schedules and resource planning to meet departmental goals; Use generative artificial intelligence tools to accelerate incident triage and resolution.
