Senior Support Engineering Manager
Core
Leads case resolution operations, mentors support teams, and drives AI adoption to enhance service quality and efficiency.
Role type
Senior Support Engineering Manager
Builds
High-performance customer support teams and AI-enabled support workflows
Domain
IT Support & Customer Service
Deliverable
client delivery
Required skills
Team leadership, incident command, process optimization, AI strategy implementation, security standards enforcement, knowledge management, cross-team collaboration
Preferred skills
Operational excellence, vendor management, training development
Technologies
AI tools, security frameworks
Responsibilities
Lead case resolution and incident response, mentor team members on support standards, drive AI adoption for support efficiency, manage security compliance, coordinate cross-team improvements, develop readiness materials
Seniority
Senior, hands-on IC with management responsibilities
