Application Support Analyst

Toronto💼 Full-time🗓 2024-10-17 → 2026-09-25

Core

Managing high-impact customer inquiries and providing technical troubleshooting for an airline SaaS solution that automates critical airline operations.

Role type

Senior Application Support Analyst

Builds

Airline SaaS solution for automating critical airline operations

Domain

Travel / Aviation / SaaS

Deliverable

client delivery

Required skills

technical troubleshooting, customer-facing experience, handling high-pressure situations

Responsibilities

Manage high-impact customer inquiries, ensure swift responses across the organization, deliver exceptional service to leading airline clients

Sourced via lever · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About air-tek

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market. The product-market fit is excellent, and customers are lining up to buy. Although our global customers know us, we intentionally operate in stealth mode during this growth phase. Our diverse team shares a collective passion for solving complex problems with a drive to innovate and a desire to create the passenger-centric travel industry. Based in Toronto, our inclusive culture is built on trust, collaboration, delivering a great product,