Client Success Manager
Core
Develop and maintain partnerships with small to medium-sized clients to drive clinical outcomes and cost savings through proactive planning, issue resolution, and service optimization.
Role type
Client Success Manager (Small/Medium Accounts)
Builds
Standardized service packages and health center implementations for employer/union plan sponsors
Domain
Healthcare / Health Insurance / Primary Care
Deliverable
client delivery
Required skills
population health data analysis, contract management, revenue growth strategy, performance guarantee management, stakeholder coordination, reporting and analytics
Preferred skills
presentation delivery, process-oriented thinking, cross-functional influence, project management, CRM proficiency
Technologies
Salesforce, Tableau, Microsoft Office
Responsibilities
Manage client portfolio of 20-30 accounts ($2M-$3M avg), lead competitive renewal re-bids, identify revenue growth opportunities, coordinate new health center implementations, analyze and report on clinic operations and risk metrics, support client eligibility and invoicing processes
Seniority
Mid-level, hands-on IC
