Senior Client Success Manager (Mid-Market)
Core
Drive engagement, satisfaction, and retention for mid-market healthcare clients (100–999 lives) by managing relationships with employers and brokers.
Role type
Senior Client Success Manager (Mid-Market)
Builds
Client retention and engagement within the mid-market book of business
Domain
Healthcare / Health Benefits
Deliverable
client delivery
Required skills
B2B account management, stakeholder management, project management, data analysis, executive communication, risk identification
Preferred skills
Healthcare and benefits industry experience, managing executive relationships
Technologies
N/A
Responsibilities
Own and manage mid-market client and broker relationships across a high-volume book of business; Deliver an exceptional client experience by executing key workflows, monitoring account health, and proactively addressing risks; Track and analyze client success KPIs, translating insights into action plans that drive engagement and retention; Develop and execute engagement plans aligned to client goals; Manage multiple concurrent client projects with strong attention to detail; Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge to meet client needs; Lead client meetings and communications with key stakeholders and broker partners, providing education, insights, and actionable recommendations.
Seniority
Senior, hands-on IC
