SME Client Manager - Cigna Healthcare
Core
Manage a portfolio of SME clients and brokers, handling renewals, resolving complex issues, and driving profitability.
Role type
Senior Account Manager / Client Manager
Builds
Retention and profitability for SME health insurance portfolio
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Negotiation, strategic planning, compliance risk identification, data analysis, Salesforce management, relationship building
Preferred skills
Influencing, coaching, leadership, regulatory expertise
Technologies
Salesforce, Excel, Outlook, Word
Responsibilities
Manage SME client portfolio and broker relationships; execute annual renewal strategy and optimize profitability; resolve escalated non-routine issues; conduct quarterly strategic meetings; ensure database accuracy; identify growth opportunities.
Seniority
Senior, hands-on IC