IT Operations Analyst II
Core
Coordinate technical incident bridges and drive rapid incident resolution to maintain enterprise system stability.
Role type
Senior IC IT Operations Analyst
Builds
Operational stability for global IT services
Domain
IT Operations / Incident Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
incident management, IT service management, technical troubleshooting, incident response leadership, cross-functional collaboration, automation/analytics tools
Responsibilities
Coordinate technical incident bridges to restore services rapidly, Partner with engineering and care teams to identify business impact and execute mitigation actions, Maintain precise incident documentation for data quality and post-mortem handoffs, Collaborate with change and problem management teams to address root causes, Use automated tracking tools to accelerate incident reporting
