Business Operations Analyst II
Core
Provides technical support and optimization for business applications while maintaining system-driven forms to ensure accuracy and compliance.
Role type
Senior IC business operations analyst (technical support & process improvement)
Builds
Business applications, data-populated forms (deeds, policy jackets, settlement documents), and automated workflows
Domain
Real estate services (title insurance, settlement, underwriting)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
troubleshooting complex application issues, performance analysis, user training delivery, process automation, system optimization, vendor coordination, on-site customer engagement
Preferred skills
subject matter expertise, strategic insights, independent judgment
Technologies
business applications, data forms, settlement systems
Responsibilities
Lead troubleshooting for complex business application issues, develop and deliver training for support specialists, analyze system performance and recommend enhancements, act as SME for specific applications, drive process automation initiatives, participate in on-site customer visits
Seniority
Senior, hands-on IC
